Welcome!

• Is there a minimum order? No.
  
  
• How do I setup an account? You do not need to set-up an account prior to your first order. When you checkout an account will be setup for you automatically and you will receive instructions, via email, explaining how to utilize our member services.
  
  
• What services do you offer? In our members area (click the "My Account" tab) you will have access to your order history, and have the ability to leave feedback, download high quality images (see terms below), and even create a custom-catalog for 'pre-sales'. In addition, we provide free advice. The personal connection we create with our customer, in my opinion, is very important to the way we do business.
  
  
• Are you accessible if I have a problem or question? Absolutely! Our phone number is on every page of the website. As a customer, you can feel free to call with product questions, advice in setting up your business, etc. I am not always able to help, but am happy to share what I know.
  
  
• How do I know I can trust you? This is a very important question and we encourage our pro-spective customers to learn more about us. We are registered with the Better Business Beaureau of Rhode Island and are also part of the BBB's national reliability program. You may also find feedback from our customers to be useful testimony. before placing an order.
  
  
• Is your site secure? Yes. our entire checkout process is secured with 128 bit SSL. Translation - you don't have to worry about anyone obtaining your personal or credit card information from our site. Our site is also scanned on a weekly basis for over 9000 security threats.
  
  
• Do you offer volume discounts? No. If you take a good look around at the competition among other wholesale silver jewelry suppliers, you will find that our prices are already lower than most other companies' prices - and to get their lowest prices you often have to make large purchases of over $1000. I think you will also find that our website is much more streamlined, the photos are better and overall value exceeds that of the others. Why do we work this way? We have been selling almost strictly wholesale for close to 7 years. Most of our customers are small to mid-size businesses - many folks are just getting started and need someone to go beyond the traditional supplier-customer relationship. That is what we specialize in. One of the ways we do this is to offer great prices to everyone - regardless of whether your first order is $30 or $3000.
  
  
• Why do you advertise your competition? We are very proud of our service and products and also want our customers and prospective customers to get what they are looking for. We want you to know what else is out there so you can make an informed decision. We are tops in what we specialize in - low to mid-range sterling silver jewelry with stunning gemstones. But we are not blind to the world - of course there are other good companies out there with a different range of products that may suit your needs better than ours. Everyone is better off if the customer (ie you!) wins. And I am here to help you 'win'.
  
  
• Where are you located and do you ship to other countries? We are located in Rhode Island, which is between New York and Boston. We ship to most locations world-wide for a flat fee of $6 within the United States and $15 to anywhere else on the planet - FLAT RATE for any size order. Standard $15 shipping is global priority which takes 5-7 days. Express Mail Service is much faster and the safest method we offer ($22-$35). We are not responsible for customs charges on the customer's end. Many countries (a notable exceiption is Australia - $650 US duty free) charge a duty. Please check with your customs agency in advance if you need more information.
  
  
• Satisfaction? Guaranteed! You may return anything for refund or exchange (our choice) within 7 days of receipt of the order.
  
  If you have any more questions contact Aaron via email or call me at 401-709-4420.