We want you to be satisfied with your purchase. You may return any product for a full refund within 10 days of receiving the order. All forms MUST be accompanied by our RMA Form. Produts sent back to us without proper documetation will returned to you at your cost or charged a $5-$10 re-stocking fee if I have to decipher a 'mess' of scribbles. Please - USE THE FORM! If you purchase a lot, the entire lot must be returned. We do not refund shipping and handling fees.

You may return any damaged or defective item at any time for equivalent replacement, unless damage is obviously malicious. Exchanges for defective or incorrectly shipped items only. Any item that was pre-packaged must be returned in the un-opened packaging. Earrings that have been removed from packaging are not returnable due to health concerns. Due the time it takes to re-stock large orders we may at our descretion charge a re-stocking fee. Merchandise returns valued at $500 or less incur no re-stocking fee. $500-$1000 value = $10 re-stocking fee and $1000+ = $20 re-stocking fee. Items returned MUST be sent back in secure packaging; jewelry should be placed in small cardboard box and then in padded envelope. The original packaging is appropriate to re-use. Any item damaged during shipping back to us from faulty packaging will not be refunded. Any returns without the following information will not be proccessed.

• Order Number


• Full name of customer placing order NOT business name


• Reason for return


• Reference to any communication with Wholesalegemshop.com regarding the return


• Total of amount to be refunded. Don't make me add it up!

All parcels are sent via the United States Postal Service. In rare cases we will ship with other carriers but requests must be made prior to placing an order. For domestic orders, our shipping and handling fee is $6 for standard shipping, $8 for Priority and $22 for Express. Domestic packages are sent either air mail or Priority Mail depending on the size of order. For international orders, the shipping and handling fee is $15 for standard service and $24-$35 for Express. International packages will be sent via Global Priority mail service, in most cases. Delivery time is about 5-10 days. Although in 6 years and several thousand packages sent overseas, I have only had a handful not reach the destination. Express Mail Service is $22 for domestic orders and $24-$35 (location dependent) for international orders. Express Mail Service DO comes with a tracking number and offers the lowest risk. This is the recommended method of shipping for higher value orders ($400+). Please keep in mind delivery time may vary if customs chooses to inspect the package. Also be aware that every country has their own rules and regulations regarding importing. Please check with your customs agency if you have specific questions about duties, tarriffs, VAT, etc. Please note that we cannot be responsible for import tariffs, customs fees, or shipping delays due to international shipping, and if a customer refuses shipment for any reason we will deduct any actual shipping, customs and other costs incurred by us from any refund that is given.

We accept payment via paypal, credit card or check-money order. Payments can be made via phone as well. We cannot accept checks or money orders that originate outisde the United States. Orders are not shipped until payments clear. We do not store any credit card information on our servers.

Our customers may use images of any item purchased on our website, as a resource to help sell the item(s). Images can be printed or used on websites with the exception of ebay, yahoo, amazon or any other auction site. The images remain under copyright by the original photographer and customers do not have the right to re-sell the images or use them for any purpose other than that stated.

The information that we collect from you is used solely for the purpose of processing your order, and providing you with information about other products from our website.